How Can We Help?
Owned and operated by Oak Overland, we are happy to answer questions about saunas, cold plunges, rooftop tents, or power stations.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your setup, please refer to our Return Policy page for full details on how to start the process.
Can I exchange a product for a different model?
We are happy to help with exchanges within our return window. Contact us with your order number and the item you would like instead, and our team will walk you through the next steps.
How do I choose between your outdoor sauna models?
Each sauna differs in size, heating type, and capacity. If you are unsure which fits your yard or deck best, send us a message with your space dimensions and we can recommend the right model for you.
Are your rooftop tents compatible with most vehicles?
Our rooftop tents are designed to mount on most standard roof racks and crossbars. Check the product page for weight specs, and feel free to contact us with your vehicle details for a compatibility check.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team replies to every inquiry within one business day so you are never left waiting.
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Premium Selection
Every sauna, cold plunge, rooftop tent, and power station is carefully vetted before joining our lineup.
30-Day Returns
If a product does not meet your expectations, our return process is simple and backed by our return policy.
